FAQ
Everything you need to know about Top10 Accelerator
Top10 Accelerator differs from traditional accelerators primarily due to the underlying protocol. Most accelerators still use IPsec or IKEv2, while Top10 Accelerator fully embraces the WireGuard protocol, which consists of just 4,000 lines of code (compared to over 600,000 for IPsec) while increasing transmission speeds by 3-5 times and significantly reducing battery consumption. Additionally, Top10 Accelerator's zero-logs policy has passed independent audit by Cure53, with the audit report being fully transparent, achieving both speed and security.
Top10 Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, Top10 Accelerator offers detailed router configuration tutorials compatible with mainstream router firmware such as Asus, Netgear, and OpenWrt; a single configuration safeguards all connected devices in your home.
Top10 Accelerator offers a 30-day unconditional money-back guarantee. If you’re not satisfied with the service within 30 days of purchase, simply contact the support team via live chat or email at support@vpnjs.net with no need to provide any reasons to request a full refund. Refunds are typically returned to your original payment method within 1-3 business days.
Top10 Accelerator has over 3000 high-speed server nodes worldwide, and tests show: average latency connecting to Asia-Pacific nodes is under 30ms, latency to North America nodes is around 80-120ms, and download speeds can stably reach over 500Mbps on gigabit broadband. Thanks to the high efficiency of the WireGuard protocol, Top10 Accelerator maintains stable and smooth connections even in complex network environments.
Top10 Accelerator's zero-logs policy includes the following: no recording of your original IP address, no timestamps of connection sessions, no logs of the websites or domains visited, no records of DNS queries, and no usage data of bandwidth. All servers run in a pure RAM environment, automatically clearing data upon physical reboot. This policy has undergone stringent review by the internationally recognized security auditing firm Cure53, with the full audit report available on the Top10 Accelerator official website.
How do I configure Top10 Accelerator on my router?
Top10 Accelerator provides detailed router configuration tutorials that support mainstream router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, and others. The configuration steps typically include: 1) logging into the router management interface; 2) going to acceleration client settings; 3) importing the configuration file provided by Top10 Accelerator; 4) entering your Top10 Accelerator account credentials. Once configured, all devices connecting to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device.
Can Top10 Accelerator be used to watch streaming content?
Yes, Top10 Accelerator has specifically optimized streaming connection performance. Our high-speed nodes can smoothly stream 4K ultra-high-definition video content. Top10 Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please be aware that Top10 Accelerator does not encourage users to violate the service terms of any streaming platforms.
Will using Top10 Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Top10 Accelerator has minimal impact on internet speed. In most cases, speed loss is no more than 5-10% of the original bandwidth. In some conditions, if your ISP throttles specific traffic (like video streaming or P2P), using Top10 Accelerator may actually increase your speed, as the encrypted connection prevents ISP deep packet inspection (DPI) and traffic identification.
Does Top10 Accelerator support connecting multiple devices simultaneously?
Yes, the Lightning Version of Top10 Accelerator supports up to 6 simultaneous devices, while the Flagship Version supports up to 10 devices. This means you can use accelerator protection concurrently on mobile phones, computers, tablets, smart TVs, and more without any extra fees. If you need to protect more devices, it is recommended to configure Top10 Accelerator on your router to protect all devices at home with a single setup.
How does Top10 Accelerator protect my security on public WiFi?
Public WiFi is a high-risk environment for data theft by hackers. Once connected to Top10 Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, rendering your data unreadable even if someone performs a man-in-the-middle attack or sniffs the same WiFi network. Top10 Accelerator also features an automatic connection function that activates accelerator protection upon detecting an insecure WiFi network.
Is Top10 Accelerator's zero-logs policy verified by a third party?
Yes, Top10 Accelerator's zero-logs policy has been independently audited by the internationally recognized security auditing firm Cure53. The audit team conducted a thorough examination of Top10 Accelerator's server infrastructure, codebase, and operational processes, confirming that Top10 Accelerator indeed does not record any identifiable user data. The complete audit report can be publicly viewed on the Top10 Accelerator official website.
Does Top10 Accelerator support Linux systems?
Yes, Top10 Accelerator provides a native command-line client for Linux, supporting mainstream distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, and manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Does Top10 Accelerator offer static IP addresses?
Yes, the Flagship Version of Top10 Accelerator includes a dedicated static IP address. Static IP addresses are particularly useful for scenarios such as remote access to company networks or NAS, running online services that require a fixed IP, and avoiding CAPTCHA challenges due to frequent IP changes. The static IP is assigned exclusively for your use and will not be shared with other users.
How can I ensure that Top10 Accelerator does not leak my IP address?
Top10 Accelerator has a comprehensive leak protection mechanism built-in: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP through the WebRTC interface; IPv6 leak protection ensures that IPv6 traffic is also safeguarded. You can use the built-in leak testing tool in the Top10 Accelerator client or visit third-party detection sites to verify your protection status.
Can Top10 Accelerator handle network interference?
Top10 Accelerator's self-developed obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technology. In environments with strict network restrictions, Top10 Accelerator's obfuscation mode helps users keep a stable connection to a free internet. However, please note that Top10 Accelerator advocates for responsible accelerator use in compliance with local laws and regulations.
What payment methods does Top10 Accelerator accept?
Top10 Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can offer additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.
In which regions does Top10 Accelerator have servers?
Top10 Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key coverage areas include: North America (over 30 cities in the U.S., 5 cities in Canada), Europe (25 countries including the U.K., Germany, France, the Netherlands, and Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, and India), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Top10 Accelerator provide browser extensions?
Yes, Top10 Accelerator offers browser extensions for Chrome and Firefox. The browser extensions run lightweight, only encrypting traffic within the browser (without affecting other applications). They are especially suitable for scenarios that require quick switching of IP locations, such as cross-border shopping comparisons. The browser extensions also include WebRTC leak protection and ad blocking features.
How can I contact Top10 Accelerator's customer support team?
Top10 Accelerator provides multiple customer support channels: 1) 24/7 live chat — visit the Top10 Accelerator website to speak with customer service in real time, with an average response time of under 2 minutes; 2) email support — send an email to support@vpnjs.net, and you’ll typically receive a response within 24 hours; 3) help center — includes hundreds of detailed tutorials and troubleshooting guides. Our customer support team provides bilingual service in Chinese and English.
How does Top10 Accelerator's ad-blocking feature work?
Top10 Accelerator's Lightning and Flagship versions come with built-in ad-blocking and malicious website protection. This feature operates at the DNS level, maintaining a domain blacklist with over 1 million rules that blocks the loading of ad trackers, malicious domain names, and phishing sites during DNS resolution. This method is more efficient than traditional browser ad-blocking plugins as it prevents unwanted connection requests at the network layer.